Warranty & Cancellation Policy

At Gentle Route, we want you to have complete confidence in your purchase. Please read our Warranty & Cancellation Policy to understand how it applies to your orders:

1. Warranty Information:

a. No Warranty: Please note that there is no warranty on our products unless explicitly stated otherwise in the product description. While we take great care in offering high-quality products, we do not provide warranties beyond what is legally required.

2. Cancellation Policy:

a. Order Cancellation: You have the right to cancel your order within a specified timeframe, as outlined during the checkout process or in your order confirmation email. After this timeframe, cancellations may not be possible.

b. Cancellation Process: To cancel an order, please follow the cancellation instructions provided at the time of purchase or contact our customer support team at thegentleroute@gmail.com. We will make every effort to accommodate your cancellation request.

c. Refunds: If your cancellation request is approved, we will process a refund for the full amount of your purchase, including any applicable taxes and shipping fees. Refunds will be issued using the same payment method used for the original order. Please allow a reasonable processing time for the refund to appear in your account.

3. Changes to Orders:

a. Order Modification: If you need to modify an existing order (e.g., change product quantities or shipping address), please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible after your order has been processed.

4. Contact Us:

a. If you have questions or concerns regarding our Warranty & Cancellation Policy, please contact our customer support team at thegentleroute@gmail.com. We are here to assist you and ensure your shopping experience with Gentle Route is as smooth as possible.

Thank you for choosing Gentle Route. Your satisfaction is essential to us, and we are committed to providing transparent and fair policies to serve you better.